philippines - flying high
Recent tremors in the BPO world show that Philippine contact centers are continuing their transformation from cost centers to profit centers as customers continue to outsource higher-value services, according to callcentres.net research.
The Philippine contact center market currently has almost 130,000 seats, according to callcentres.net figures, with growth expected to reach close to 25% over the next 12 months. The data indicates further offshoring activities or migration of contact center jobs from the US.
“The Philippines has a larger proportion of profit centers,” said William Dieu, senior research analyst for callcentres.net at the Call Center Association of the Philippines (CCAP) conference. “There is a larger proportion of call centers here that have up-selling and cross-selling opportunities, and we expect that to increase in the next few years.”
So, what are you waiting for? Can you afford NOT to get involved and start outsourcing certain parts of your life?
We say ‘no’, and look forward to your call…!
Tags: live2sell, philippine call center, philippines contact center, profitable
