Following just 6 months of operations, Live2Sell, Inc. based in Cebu, Philippines is announcing expansion plans to grow by 150% in the next 4 weeks.

The company offers outbound telemarketing, customer service and virtual assistant services to clients in the USA, UK and Australia, along with other countries, and have seen amazing growth potential in the outsourcing sector over the last 4 years, even more so since they established themselves at a new location towards the beginning of the year.

“The expansion that is now underway will bring in another 90 seats, and take our seat count to 150 overall. This is a very exciting time for us, and we are looking forward to continued growth in the business process outsourcing industry in the coming months and years…”, said Cherie Alcuitas, the company’s US Campaign Manager.

The BPO market has seen tremendous growth in the Philippines over the last 5 years, with many of the worlds biggest corporations turning to the country because of the strong English skills of the Filipino people.

the joy of reading

I’m traveling back from Hong Kong, in the airport, and walk into one of the book stores. You know, there are a load of them all over the place selling both Chinese and English magazine and books, etc.

I stroll over to the Business section, as usual, and pick up a copy of The 4-Hour Workweek, thinking to myself “Sounds like a plan…!”. And, it is now.

I must say, I am an avid reading of business, self-help books and I always collate one or two new ones on a business trip. I rarely read them cover to cover however. Generally, I glance through the chapters that I might find interesting at the time or potentially need a little ‘help’ with. However, with this one, I’ve been glued.

After just a few days, I am almost done and have learnt a lot, already put practices into action and am slowly planning my attack on the virtual product selling world of ours to join the New Rich as the author puts it.

I especially liked his ideas about mini-vacations and how the “NR” value mobility. I could defiantly relate to the author, and found myself agreeing with his thoughts and actions most of the time, especially owning and running an outsourcing company myself!

Make sure you pay close attention to pages 166-176 where Tim gives a system for testing a product before putting up money to have it manufactured.

1. Find a market
2. Find a need/product in that market
3. Put up a short sales page online
4. Put up an order page after the sales page where someone thinks they’re going to buy (but don’t collect their credit card info)
5. Advertise on Google Adwords
6. Track sales

Once you’ve done all those things, and become a success and made lots of money – call us! We’ll help you run the company and have all those little vacations…!

philippines - flying high

Recent tremors in the BPO world show that Philippine contact centers are continuing their transformation from cost centers to profit centers as customers continue to outsource higher-value services, according to callcentres.net research.

The Philippine contact center market currently has almost 130,000 seats, according to callcentres.net figures, with growth expected to reach close to 25% over the next 12 months. The data indicates further offshoring activities or migration of contact center jobs from the US.

“The Philippines has a larger proportion of profit centers,” said William Dieu, senior research analyst for callcentres.net at the Call Center Association of the Philippines (CCAP) conference. “There is a larger proportion of call centers here that have up-selling and cross-selling opportunities, and we expect that to increase in the next few years.”

So, what are you waiting for? Can you afford NOT to get involved and start outsourcing certain parts of your life?

We say ‘no’, and look forward to your call…!

they even made a t-shirt of it!

Originally a theatre play, Glengarry Glenross was turned into a movie in the early 80’s and boy were the salespeople of the world happy it was. Not only that, but we were even happier that they added a scene into the films screenplay that didnt originally appear in the stage version.

I’m talking, of course, about the foul-mouthed, now infamous fantastic ‘motivation’ scene starring a then very young Alec Baldwin (before he became ‘VP of TV Programming and Micro-wave Oven Sales’ in the hit TV show 30 Rock!).

As he starts his speech a struggling old-school salesman, Jack Lemmon, walks to the coffee machine to pour himself a quick ‘pick-me-upper’. Lemmon is in full-flow when the motivator screams at the top of his lungs “Put that coffee down…”. With shock and disgust on his face he looks up, only to hear the now immortal follow-up line “Coffee’s for Closer only…”.

Correct. Coffee is for Closers, sure. But, a lot more comes from ‘closing’ too.

Confidence, unrivaled competition in the office, or out on the street. A chance to shape and build our lifestyles into something bigger and better perhaps.

At Live2Sell we cultivate this philosophy. Why? Because its Live2Sell, not Live2Sleep..!!! And not resting on our laurels, we recently launched two new websites to promote our two top performing services, namely:

• www.fulltimevirtualassistant.com
• www.fulltimevirtualsalesperson.com

The response has been amazing. So, the next time you think of grabbing that hot cup of Coffee, think. Ask yourself do I really deserve this – have I earned this? Have I closed enough this week… this month… or even this year…

Keep closing, people!

gold all the way, obviously!

Four days from now the Olympic Games in Beijing will begin.

Given the fact that pretty much everyone with a TV  on the planet will watch at least some part of this historic event, its kinda hard to imagine not ‘getting excited’ about the whole thing.

At Live2Sell, this is no different… we’ll ‘be there’ too!

However, there is something more important and more exciting about to take shape this month, too! And thats the beginning of not one, not two, but THREE brand new telesales campaigns for clients based in the UK and USA.

As a telesales executive specializing in outbound telemarketing with our company, the chance to work on new campaigns, for new clients, is always an exciting time. Its also a time for new training and the opportunity to learn new techniques and tips in handling customers and potential customers.

A lot different to being an inbound customer service rep, being in telesales has allowed me to progress as an individual and as a professional. A bit like the athletes that will be competing for Gold within the next few weeks…

So, in closing, good luck to all of them, and lets cheer on our favorite sporting personalities as well as our three new clients!

We look forward to serving you…

my live2seller's hard at work!

I am very fortunate to have a great team of individuals working for our company.

I believe it was Donald Trump that said “If you want to become successful surround yourself with the BEST people you can find…” (or words to that effect!).

He’s right, very much so. A bad hire can not only cost a company a lot of money, but it can also seriously slow-down that company’s growth, expansion, and overall profits.

This couldnt be any truer than for the BPO (Business Process Outsourcing) industry. With companies all around the globe using companies such as ours to help save money and create additional revenue (in a load of different ways), the outsourcing boom hasnt even started yet – as far as I’m concerned.

Here at Live2Sell we have three main areas of our business that we concentrate on:

• Virtual Assistant services
• Outbound Telemarketing services
• Inbound Customer Service reps

Some of our clients go with just one of these, but recently we’ve seen an influx of clients going for a combination of all three of these. They might have a handful of products on board and a growing database of clients. The problem is that they dont have dedicated CSR’s (customer service reps) to take care of them properly. Deliveries are late, questions arent answered quick enough, and people get upset and take their business elsewhere. This is something that we obviously do NOT want to happen.

So, they hire Live2Sell to handle their customers by enlisting two inbound customer service staff. Problem solved. But, we dont want to rest on our laurels, do we..!? That growing business is great – but, lets try and build on it even more – add two outbound telemarketing executives and the cold calling they perform on a daily basis will generate additional sales for very little investment. Include a virtual assistant to help your new dedicated staff members and you top off a PERFECT set-up – all for a price that is not only extremely affordable, but one that ultimately makes sense!

So, there you have it. There is no reason why every small and medium sized business owner cannot afford, and should not take advantage, of outsourcing some of their daily activities. Call us today, and we’ll be glad to show you what kind of ROI you could expect!

marie, a live2sell virtual assistant

What am I still doing here? Its way past the end of my shift, but I just had to let you know about something, and our blog is the perfect opportunity!

When I was first informed that the company was going to venture in the field of Virtual Assistance a few months back, I was pretty excited. Although I’ve been in the BPO industry for 5 years now and had my share of customer service, sales, technical support, staffing and recruitment, etc., this is the first time I have been introduced to this concept and would be new turf to explore. Coupled by the fact that our company is becoming one of the fastest growing BPO’s firms in town, its great that Live2Sell has this opportunity to show its clients how personalized our services can get for them.

What is a Virtual Assistant? They have actually been around since the early 90’s although they weren’t as popular then as they are now.

For those who are not yet familiar what a VA does, they are people who provide professional level administrative, technical, or sometimes creative assistance (such as customer service or sales) to clients who are usually independent entrepreneurs or small to medium sized companies – and they do this from a distance. In a nutshell, they make one’s life a lot easier, and more importantly at a fraction of the cost of a full-time PA or admin assistant.

As our clients already know, here at Live2Sell we aim to just simplify things for you. Don’t worry, I won’t ramble on about how good our company is (although I assure you its great!), I’d rather invite you to check us out for yourselves and judge us by our results.

Enough about my musings, I’m out of here… l’ve got a bowling game to attend.

Til next time, ciao!

live2sell - total business outsourcing!

So, here we are with a newly updated website, now featuring additional services to our clients, such as our virtual assistant, reports & presentations and data entry & transcription to name a few.

And, here we are with our own Blog, too.

I must say, as CEO of Live2Sell, I have seen a great number of changes over the last few months from the army of BPO professionals that we have on board with us, in our growing family. Our telesales team is performing better than ever, and we continue to expand on this, as well as our team of inbound customer service rep’s who are now working on three seperate campaigns on a daily basis.

Its great to have the opportunity to hire, coach, mentor and see the young and vibrant staff we are extremely lucky to have on board, mature and become the ambitious professionals that they are. There honestly isnt a day that passes where our people dont improve and get better at what they do. And thats important. Its important that we ALL get better at what we do. Regular growth and achievement is what its all about.

Just last week we were extremely pleased to promote one of our Telesales Executives, Jeaneau Belicano, to the position of Telesales Team Leader. He has shown every trait that a sales professional should posses. Passion, enthusiasm, conviction, dedication, hard work and an all-out zest for the world of sales, and we wish him all the luck in his continued career advancement with our company.

We see all our staff members as partners in our business. They have a direct effect on how successful our company is and will continue to become over the many years of business ahead of us. Jeaneau is living proof that everyone has the chance to better themselves and create their own lifestyle.

It is with this Live2Sell Philosophy that we will forge our place in the BPO world as the go-to team of professionals when it comes to maximizing staffing solutions, offering cost-effective, yet high in quality services and an un-rivaled passion for helping and enhancing our clients’ businesses and profits.

Until next time, keep the faith…